Returns Policy

Returns Policy

BUYER PROTECTION and SIMPLE RETURNS 

If you are not happy with something you bought, we'll take it back as long as it is within 14 days of when you got it.

If it's brand new and unopened, we'll give you a full refund. The only times we don't accept a return is if it is used or damaged by you or if the product is returned incomplete.

If the fault is on us (mixed up, faulty on arrival), we'll of course pay for return shipping.

SIMPLE RETURNS and EXCHANGE OF FAULTY ITEMS
 
1.    Raise a Returns Request by completing the returns form 


*Post to Mendip Cathedral Ltd, Mendip Court, South Horrington, Wells, BA5 3DG, United Kingdom.

URGENT REPLACEMENTS

If a replacement is urgent, it would be quickest to place a new order online first, then return the existing item marked for a refund. For returns outside of this criteria, call Customer Services on 01749 605000 (outside of UK 0044 1749 605000) or email